TERMS

Payment and Pricing:

We accept payment by Visa, Delta, Mastercard, and Switch cards through our Paypal or Stripe payment processing systems. All card transactions are carried out on our 128 bit secure server.

All prices are subject to VAT at a zero rate unless otherwise stated and include delivery charges within the UK. We are happy to quote for delivery outside the UK. We offer a comprehensive discount structure for those ordering large amounts. Please contact us for quotations.


Customer Service:

Premier Espresso can be contacted during normal working hours (9am - 5pm Monday to Friday). Please see our contact us page for more information.


Delivery:

All prices displayed include delivery within the UK. We will endeavour to fulfill your order and deliver the goods to you within 2 business days for Royal Mail orders and 3-4 business days for courier delivered orders. If, for some reason, we are unable to deliver the goods to you within this time then we shall contact you and arrange another time for delivery. If another delivery time cannot be agreed upon then we will offer you a full refund.


Cancelling and Returning an Order:

Under the United Kingdom's Distance Selling Regulations, you have the right to cancel the contract for the purchase of any item within seven working days of delivery. This applies to all our products. However, we regret that we cannot accept cancellations of contracts for the purchase of products where foodstuffs have been opened - unless the items are of unsatisfactory quality. Please note that you will be responsible for the costs of returning the goods to us unless we delivered the item to you in error or the item is faulty.

Please return any such items to the address on our contact us page.

Complaints:

If you feel that items in your order are unsatisfactory, that we have made a mistake or have any other complaint then please feel free to contact us using one of the methods listed on our contact us page. We will endeavour to solve the problem.

We will respond to all complaints within one working day, usually the same day. And aim to resolve all complaints within two working days. Any customer details passed to use are kept confidential and you will be kept informed of the complaint process


Privacy:

Premier Espresso is committed to protecting your privacy (see below).


Tell us what you think:

Premier Espresso welcomes your questions and comments about our website, privacy and any other matter. Please send an e-mail to sales@premierespresso.co.uk or use our contact page.

 

PRIVACY

Premier Espresso is committed to protecting your privacy. In order to provide our services to the customer and to provide a more personalised shopping experience we do need to collect certain information from you.

When you order, we need to know your name, e-mail address, delivery address and telephone number (optional). This allows us to process and fulfil your orders and to notify you of your order status.

Your telephone number enables us to contact you urgently if there is a problem with your order.

We may also use the information we collect to occasionally notify you site updates and new prices both by Royal Mail and e-mail. If you would rather not receive this information, please email us.

When you place your order we offer the use of a secure server for your credit/debit card details. The 128 bit secure server software (SSL) encrypts all credit card information you input before it is sent to us.

"Cookies" are small pieces of information that are stored by your browser on your computers hard drive. Our cookies do not contain any personally identifying information, but they do enable you to store items in your shopping basket. Most web browsers automatically accept cookies, but you can usually prevent your browser from doing so. Cookies are required to be enabled for the ordering process to work.

Premier Espresso does not sell, trade or rent your personal information to others.

We are committed to protecting your privacy. We use the information we collect to make shopping at Premier Espresso possible and to enhance your shopping experience.

By using our web site, you consent to the collection and use of basic information by Premier Espresso. If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it and under what circumstances we disclose it.

If at any time you believe Premier Espresso has not adhered to these principles, or have any other questions or comments about our privacy or security policies then please email us.